Here’s a step-by-step guide on how to report online lending companies to the National Bureau of Investigation (NBI) in the Philippines:
1. Determine the Nature of the Complaint:
The NBI usually handles cases involving serious threats, extortion, cybercrime, and potential scams. Ensure your complaint aligns with those categories. For example:
- Threats of violence or blackmail
- Hacking of your accounts by the lender
- Fraudulent activities misrepresenting the lender’s identity or terms
2. Gather Evidence:
- Screenshots: Take screenshots of threatening messages, social media posts, or other forms of harassment.
- Call Logs: Record dates and times of harassing calls.
- Loan Documents: Keep copies of your loan agreement and communication with the lender.
- Other Evidence: Collect anything that supports your complaint (witnesses, etc.).
3. Contact the NBI:
Here are the primary ways to file a report:
- Visit an NBI Office: Find the nearest NBI regional or district office and visit them in person. Bring your evidence and a sworn statement (affidavit) detailing your complaint.
- Cybercrime Division Website: The NBI has a dedicated website for reporting cybercrime: https://www.nbi.gov.ph/. Look for “File a Complaint” or similar options.
- Email: Send your complaint and evidence to [email address removed]
4. Provide Detailed Information:
Include the following in your complaint:
- Your Information: Full name, address, and contact details.
- Lender’s Information: Company name, website, contact details (if known).
- Nature of the Complaint: Clearly explain the harassment, threats, or fraudulent activities.
- Evidence: Attach all supporting evidence you have collected.
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