Here’s how you can report a problematic online lending app in the Philippines, depending on the nature of your complaint:
1. Securities and Exchange Commission (SEC)
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Scope: The SEC is the primary regulatory body for lending companies in the Philippines. Report issues like:
- Operating without SEC registration
- Unfair lending practices (excessive interest, hidden fees)
- Abusive collection tactics or harassment
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How to Report:
- SEC Website: File a complaint form through their website (https://www.sec.gov.ph/).
- Email: Send details of your complaint to [email protected]
- Phone: Contact their hotline at (+632) 8818-6337.
2. National Privacy Commission (NPC)
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Scope: The NPC investigates data privacy violations. Report them if the lending app:
- Misuses your personal information
- Shares your data without consent
- Engages in unauthorized data collection
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How to Report:
- NPC Website: File a report through their online form (https://privacy.gov.ph/).
- Email: Send a detailed complaint to [email protected]
3. Bangko Sentral ng Pilipinas (BSP)
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Scope: The BSP oversees banks and financial institutions. While they might not directly regulate all lending apps, file a complaint if:
- The app is misrepresenting itself as a bank or regulated by the BSP.
- You suspect the app is involved in illegal financial activities.
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How to Report:
- BSP Website: Look for their online complaint form or consumer assistance channels (https://www.bsp.gov.ph/).
- Email: Contact them at [email protected]
4. Other Avenues
- NBI Cybercrime Division: If the online lender’s actions involve serious threats, extortion, or potential scams, contact the National Bureau of Investigation (https://nbi.gov.ph/).
- Social Media and Review Sites: Leaving reviews on the app store or publicly sharing your experience can warn others, but might not result in direct resolution.
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