Here’s where you can report harassment by online lending companies in the Philippines:
Government Agencies:
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Securities and Exchange Commission (SEC): File a formal complaint if the lending company is registered with the SEC. You can submit complaints through:
- Online: https://www.sec.gov.ph/lending-companies-and-financing-companies-2/complaints/
- Email: flcd_complaints@sec.gov.ph
- Include supporting documents like screenshots of threats, loan agreement, etc.
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National Privacy Commission (NPC): Report if the harassment involves violations of your data privacy rights:
- Email: complaints@privacy.gov.ph
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Philippine National Police (PNP) Anti-Cybercrime Group: File a report if the harassment includes online threats, blackmail, or extortion attempts.
- Email: pnpacgcfcu@gmail.com or acg@pnp.gov.ph
Additional Resources
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Bangko Sentral ng Pilipinas (BSP): If the online lender misrepresents itself as a bank, you might contact the BSP for assistance.
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Consumer Organizations: Reach out to consumer protection groups or organizations in the Philippines. They may provide guidance or assistance in lodging a complaint.
Important Things to Do
- Gather Evidence: Collect screenshots of any harassment, text messages, emails, or recordings of threatening phone calls.
- Don’t Engage: Avoid responding to the harassers if possible.
- Block Contact: Block their phone numbers and online profiles.
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